Refund policy
Koyukon Gear offers a 30-day, full refund (less shipping costs) of any unused product purchased on our website. Simply return your unused product (with original tags and packaging intact) to 9249 S. Broadway #200-850, Highlands Ranch, CO 80129. Attn: Returns Department. Be sure to include your name, order number, reason for return, and phone number. Once received and inspected by a Koyukon Gear representative, a refund will be processed (less shipping fees) and a refund notification will be sent to the customer on file.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift Card
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received, we will inspect the items and notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
Questions regarding the status of a refund should be sent to info@koyukongear.com. You can also call us at 303-798-5824.
Exchanges (if applicable)
Exchange inquiries should be sent to info@koyukongear.com or call 303-798-5824. Exchanges on unused products are only accepted within the 30 day return period.